Introduction
At Marcus Weaves, we take pride in offering high-quality handcrafted products in Jewelry Making, Knitting & Sewing, and Woodworking. This Return and Refund Policy explains the terms under which returns and refunds are accepted.
Eligibility for Returns
We accept returns only if the product you received is defective, damaged, or incorrect. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.
Return Timeframe
You must notify us within 7 days of receiving your order if you wish to request a return. Requests made after this period may not be accepted.
Return Process
To initiate a return, please contact us at [email protected] with your order details and reason for return. Once your request is approved, we will provide instructions for returning the item. Customers are responsible for return shipping costs unless the return is due to our error.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be issued through the method agreed upon with our customer support team, as payments are made only by Cash on Delivery.
Non-Returnable Items
Customized, personalized, or made-to-order items cannot be returned or refunded unless they are defective or damaged upon arrival.
Worldwide Orders
As Marcus Weaves operates worldwide, return shipping times and costs may vary depending on your location.
Contact Us
If you have any questions about this Return and Refund Policy, please reach out to us at [email protected].